Refund Policy

1. General Policy

Reservations provides independent reservation assistance services. Refund requests are reviewed individually based on the nature of the service purchased and the work performed.

By purchasing services, customers acknowledge and agree to this Refund Policy.

2. Eligible Refund Requests

Refund requests may be considered in circumstances such as:

• Duplicate payments made in error.
• Payments processed incorrectly due to technical issues.
• Services that were paid for but not initiated.
• Verified billing errors attributable to Reservations.

All refund requests are subject to review and verification.

3. Non-Refundable Services

Refunds may not be available once assistance services have been substantially performed, delivered, completed, or otherwise provided.

Examples may include:

• Completed reservation assistance requests.
• Completed travel planning consultations.
• Research, coordination, or administrative work already performed.
• Services delivered according to the customer's request.

4. Third-Party Charges

Reservations is not responsible for refunding charges imposed by hotels, lodging providers, vehicle rental companies, travel suppliers, payment processors, banks, or other third parties.

Customers must contact the applicable third-party provider regarding supplier-specific refund requests.

5. Refund Request Procedure

To request a refund, customers should contact our support team and provide:

• Full name
• Email address
• Transaction date
• Payment amount
• Reason for the refund request
• Any supporting documentation

Refund requests may be submitted by email or through our customer support channels.

6. Review Period

Refund requests are generally reviewed within 5 to 10 business days after receipt of all necessary information.

Additional documentation may be requested when necessary.

7. Approved Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the transaction.

Processing times vary depending on the payment processor, card issuer, and financial institution involved.

Customers should allow additional time for their bank or payment provider to post the refunded amount.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact Reservations before initiating a chargeback or payment dispute.

Our support team may be able to resolve issues more quickly through direct communication.

Reservations reserves the right to provide supporting records and documentation during dispute investigations.

9. Currency and Exchange Rates

All service fees are charged in United States Dollars (USD).

If a refund is issued, currency conversion differences, foreign exchange adjustments, and bank-related fees may affect the final amount received by the customer.

10. Policy Updates

Reservations may update this Refund Policy at any time. Updated versions become effective when posted on this website.

11. Contact Information